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Shipping Policy

Effective Date: November 2, 2026

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Where we ship

We ship from Plano, Texas throughout the United States, including Alaska, Hawaii, and APO/FPO/DPO military addresses, and internationally. USPS Ground Advantage is our default for U.S. orders and GlobalPost is our default for international orders, and we may use UPS or another carrier when it suits the package or the shipping option you chose. Every pattern is folded, tucked into its own pattern envelope, and has all of its pages labeled.

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How long it takes

Your delivery time has two separate parts: the time we take to print your order, and the time the carrier takes to deliver it.

  • Processing: Printing and packing typically take the time posted in the banner at the top of our site.

  • Transit: Once your order ships, the carrier's delivery time applies. USPS's published times are below, and they're estimates, not guarantees.

Faster shipping shortens the transit time only. It doesn't move your order ahead in the print queue.

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USPS Ground Advantage delivery times, as stated by USPS:

  • Most U.S. addresses: 2–5 days

  • Alaska, Hawaii, and offshore destinations: May be slower than 2–5 days

  • APO/FPO/DPO: No time stated; a customs form is required

To check U.S. delivery times from our area to yours, use the USPS Transit Time Map. You can also read USPS's details on Ground Advantage.

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International orders: GlobalPost transit times vary by country and service, and customs can add time. Customs duties and taxes aren't included in your order total or shipping cost. They're your responsibility, and the carrier or customs office collects them from you.

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What can add time

Some orders need an answer from you before we can continue. We'll contact you, and the clock pauses until we hear back. The most common reasons are:

  • Incomplete address: Carriers need to validate your address, and a missing apartment or unit number is the most common cause. Please double-check yours at checkout.

  • Missing or corrupt files: A file didn't arrive or won't open.

  • Oversized patterns: A pattern is too large to print as submitted.

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What shipping costs

Shipping is based on the carrier's quoted rate at the time you place your order, and it depends on your order and destination. You'll see the exact cost at checkout before you pay. We don't offer free shipping. Standard shipping is our everyday option. Priority Shipping is available at checkout if you need your order sooner after it's printed.

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Tracking and delivery problems

Every order ships with tracking. If something goes wrong in transit, we'll make it right, and you don't need to mail anything back.

  • Lost or misdelivered: If your tracking shows no delivery and no movement, email support@tapefreepatterns.com. We'll file the carrier claim ourselves and reprint your order for free.

  • Damaged in transit: Email us your order number and a photo or two within 30 days of delivery. We'll reprint your order for free. If a reprint can't fix the problem, we'll refund the affected items.

We can't refund or reprint packages the carrier has marked as delivered, or orders shipped to an address that was entered incorrectly at checkout. If a package comes back to us because of an address error, we'll gladly reship it; you'll only pay the new postage.

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Full details are in our Returns & Refunds Policy.

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Free local pickup in Plano

In the DFW area? Choose Local Pickup at checkout to skip shipping. Pickup is free, and orders are typically ready within the processing time posted in the banner at the top of our site. Pickup is by appointment, Tuesday–Friday, 12:00–5:00 PM. Schedule your pickup here.

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We're in the Warespace Building (the former Fry's Electronics) at 700 E Plano Pkwy, Suite A15, Plano, TX 75074. At the main door, select Tape Free Patterns on the business directory pad and we'll know you've arrived.

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Questions? Email support@tapefreepatterns.com or call 469.626.8670.

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